1. Overview

At ColorBookTime.com, operated by TIKOUCH LLC, we take pride in the quality of our digital creative works. We want our customers to feel confident in their purchase. This policy outlines the terms and conditions for refunds in accordance with the strict consumer protection standards set by our authorized payment partners, including Stripe and Paddle.

2. Our 14-Day Guarantee

In our commitment to customer satisfaction and transparency, we offer a 14-day, no-hassle money-back guarantee. If for any reason you are not satisfied with your digital coloring book or creative resource, you are entitled to a full refund within 14 days from the date of purchase.

3. Refund Eligibility & Requirements

To ensure a professional and fair process for all parties, please note the following:

• Timeframe: Refund requests must be submitted within 14 days of the original transaction.

• Order Verification: You must provide a valid order number and the email address used during the checkout process.

• Technical Assistance: If your request is due to a technical issue (e.g., file compatibility), our team is available 24/7 to provide immediate support before processing the refund.

4. Intellectual Property & Fair Use

TIKOUCH LLC grants a license for personal use upon purchase. While we offer a flexible refund policy, we remain committed to protecting our intellectual property.

• Abuse Detection: We utilize advanced tracking for digital downloads. We reserve the right to decline refund requests in cases of documented policy abuse or fraudulent activity (such as “serial refunding” or unauthorized distribution).

• Final Sale: Once a refund is processed, your license to use, print, or distribute the digital content is immediately revoked.

5. How to Initiate a Request

To request a refund, please contact our global support desk at: Email: [email protected]

We process all eligible requests within 24 to 48 business hours. Once approved, the refund will be automatically credited back to your original payment method via our secure payment processors (Stripe or Paddle, depending on which method you utilized at checkout).

6. Customer Commitment

By completing a purchase at ColorBookTime.com, you acknowledge that you have read and agreed to this Refund Policy. We value your trust and are dedicated to making your creative journey enjoyable and risk-free.